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Common Issues

Solutions to frequent problems with Glambot Studio Desktop.

Application Won't Start​

Basic Checks​

  1. Verify that you have macOS 12 (Monterey) or a newer version
  2. Make sure you've allowed the application in System Settings > Privacy & Security
  3. Reinstall the application if the problem persists

Security Authorization​

If macOS displays a security warning:

  1. Go to System Settings > Privacy & Security
  2. Click on Open Anyway next to the message about Glambot Studio
  3. Confirm opening

Transcoding is Slow​

  • Check resource usage: Close other resource-intensive applications
  • Adjust settings: In preferences, choose a faster preset
  • Check your storage: Make sure you have enough free space on your SSD
  • Recommended configuration: Apple Silicon processors (M1/M2/M3) offer the best performance

Cloud Upload Error​

  1. Check your Internet connection: Make sure you're connected
  2. Reconnect: In the application, log out then log back in to your account
  3. Check your permissions: Make sure you have permissions on the project in the Cloud Platform
  4. Retry: Wait a few minutes and restart the upload

Video Corrupted After Transcoding​

  • Check the source video: Make sure it's playable before transcoding
  • Change format: Try another output format (e.g., H.264 instead of H.265)
  • Disable filters: Test without color grading
  • Update the application: Check if an update is available

Unable to Connect to Cloud​

  1. Check your credentials: Make sure you're using the correct email and password
  2. Check your connection: Test your Internet access
  3. Reset your password: Use the "Forgot password" option on the Cloud Platform
  4. Contact support: If the problem persists after these checks

Automatic Import Doesn't Work​

  1. Check permissions: The application must have disk access in macOS settings
  2. Check the monitored folder: Make sure the watchfolder path is correct
  3. Restart the service: Disable then re-enable the import service in the application
  4. Check disk space: Make sure you have enough free space

Contact Support​

If no solution works:

  1. Generate Support Report:
    • Go to Glambot Studio menu > Generate Support Report
    • This creates a diagnostic file with system information and logs
  2. Note the steps you followed
  3. Describe the problem encountered
  4. Send the support report and description to support via the Cloud Platform
Support Report

The support report contains valuable diagnostic information that helps the support team identify and resolve issues faster. Always include it when contacting support.