Manage Videos
Organize and manage your video library.
Video Library
Access the Library
- Open a project
- Click on the "Videos" tab
- All project videos are displayed in a table
Display Information
The video table displays the following columns:
| Column | Description |
|---|---|
| Actions | Quick action buttons (Send, Delete) |
| File Name | Name of the video file |
| Size | File size |
| Sent To | Number of recipients who received this video |
| Uploaded | Upload date and time |
Video Actions
Send Video
Send a video to participants:
- Click the Send button in the Actions column
- A modal opens with two tabs
Submissions Tab:
- Filter and search through submissions
- Select one or more submissions to send the video to
- Click Send to proceed
Email Tab:
- Enter a custom name
- Enter a custom email address
- Send the video to someone not in your submissions list
Delete Video
Remove a video from your library:
- Click the Delete button in the Actions column
- Confirm the deletion
Video deletion is permanent and cannot be undone. The video will be removed from all recipients' access.
Bulk Delete
Delete multiple videos at once:
- Select videos using the checkboxes on the left
- Click the bulk Delete action button
- Confirm the deletion
Video Details Page
Access Video Details
Click on a video's File Name to open the video details page.
Page Actions
Two action buttons are available in the top right corner:
| Button | Function |
|---|---|
| Send | Send this video to participants or custom recipients |
| Delete | Permanently delete this video |
Clicking Send opens the same modal as in the video list (with Submissions and Email tabs). Clicking Delete permanently removes the video after confirmation.
Video Preview
Watch the video directly in the browser:
- Play, pause, and control volume
- Full-screen viewing
- Timeline navigation
Video Summary
View complete video information:
| Information | Description |
|---|---|
| File Name | Original filename |
| File Size | Size in bytes/KB/MB/GB |
| Upload Date | When the video was uploaded |
| Format | Container and codec information |
Video Statistics
Track video engagement:
| Metric | Description |
|---|---|
| Views | Total number of times the video was viewed |
| Downloads | Total number of downloads |
| Shares | Total number of times the video was shared |
Email Delivery Statistics
View detailed statistics for each email sent:
The video details page includes a list of all emails this video was sent to, showing:
| Column | Description |
|---|---|
| Recipient | Name and email address |
| Sent Date | When the email was sent |
| Views | Number of views by this recipient |
| Downloads | Number of downloads by this recipient |
| Shares | Number of shares by this recipient |
This allows you to track individual engagement and see which recipients have viewed, downloaded, or shared the video.
Search and Filters
Search Videos
Use the search bar to find videos by:
- File name
- Partial name match
Sort Videos
Click on column headers to sort:
- By file name (A-Z or Z-A)
- By upload date (newest or oldest)
- By size (largest or smallest)
- By number of recipients (most or least sent)
Storage Management
Monitor Storage Usage
Track your video storage:
- Navigate to Project Settings
- View storage usage statistics
- Monitor available space according to your plan
Free Up Space
To reduce storage usage:
- Delete unused or old videos
- Remove videos that have been downloaded by all recipients
- Export important videos to external storage before deletion
Always keep local backups of important videos before deleting them from the cloud platform.
Video Sharing Workflow
Recommended Workflow
- Upload: Videos uploaded via Desktop app or manual upload
- Review: Check video in the library
- Send: Use the Send action to deliver to participants
- Track: Monitor views, downloads, and shares in video details
- Archive: Export and delete when no longer needed
Bulk Sending
Send the same video to multiple recipients:
- Click Send on a video
- In the Submissions tab, select multiple submissions
- All selected recipients receive the video link via email
Custom Recipients
Send to someone not in your submissions:
- Click Send on a video
- Switch to the Email tab
- Enter custom name and email address
- The recipient receives the video link
Troubleshooting
Video Won't Play
Possible Causes:
- Browser compatibility issue
- Network connection problem
- Unsupported format (should be MP4 H.264/H.265)
Solutions:
- Try a different browser (Chrome, Firefox, Safari, Edge)
- Check your internet connection
- Verify the video format is supported
- Download the video to play locally
Can't Delete Video
Cause: Permission issue or browser error.
Solution:
- Refresh the page
- Try again
- Check you have proper permissions for the project
Statistics Not Updating
Cause: Delay in statistics processing.
Solution:
- Refresh the page
- Statistics may take a few minutes to update
- Check again after some time
Best Practices
Organization
- Descriptive Filenames: Use clear names when uploading (cannot be changed later)
- Regular Cleanup: Delete videos after they've served their purpose
- Monitor Recipients: Check "Sent To" column to track video distribution
Storage Management
- Regular Audits: Review storage usage monthly
- Archive Strategy: Export old videos to external storage
- Delete Wisely: Only delete when you're certain videos are no longer needed
Engagement Tracking
- Monitor Statistics: Check video details regularly to track engagement
- Follow Up: Contact recipients with low view/download rates
- Measure Success: Use statistics to understand participant engagement